What the work actually involves

You sit a shift and work a queue of short, consecutive tasks. Each one is a real-world errand a customer needs handled by phone: booking a table, rescheduling a dentist appointment, confirming a delivery window with a vendor, chasing a service provider who hasn't called back. You dial US businesses, get past IVR trees and hold queues, reach a human who can actually help, complete the task, and write up the outcome — what was agreed, with whom, any constraints or caveats. The calls are live and unscripted; the business on the other end does not know or care that this is an AI training project.

The AI relevance is downstream. These interactions and their write-ups become reference data for models learning to conduct task-oriented phone conversations. No AI background is required and you will not be labelling datasets — the quality signal is your call handling and the accuracy of your documentation.

What the screen looks for

  • Spoken English that works on a US phone line. Neutral, clear, fast enough to keep pace with a rushed restaurant host. Expect a live or recorded speaking component.
  • Improvisation. The screen probes what you do when the call goes off-script: the business says no, the system loops you back to the main menu, the person who can help left at five.
  • Documentation discipline. Accurate, confidential handling of customer details.
  • Genuine shift reliability. Micro1 fills these fast and expects first shifts within 24–48 hours of onboarding; flaky availability is the most common reason engagements end early.

Logistics

Remote, contractor status, LATAM only — Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, Brazil. Shifts align to US business hours, so expect daytime North American time zones. Up to 20 hours per week across four 5-hour shifts, initial engagement of four weeks. A portion of the team must have real weekend availability. You supply reliable high-speed internet, a quiet room, and a wired or USB headset. Observed pay band $18–28/hr, paid on scheduled hours, not per call — reported rates, not guaranteed.