Knowledge Management Expert

$70–90/hr

rate as listed

Workload: ~15h/week
Engagement: Project-based
Location: CA, US
Field: Other

Evaluate enterprise search and workplace AI answers to real HR questions, with attention to source grounding, permissions, freshness, and failure causes. The role is for current technology-company HR practitioners who use Workday HCM and at least one enterprise search or workplace assistant hands-on.

The work

You will review answers produced by enterprise search and workplace AI tools on HR topics within your area of practice. Day to day, that means checking whether an answer is supported by the cited source, whether the source is current and authoritative, whether access permissions were respected, and whether a poor result came from retrieval or reasoning. You may also need to reconcile stale or conflicting policy pages, help-center articles, FAQs, and system content.

What the screening emphasizes

Mercor is looking for at least five years of active HR practice and current work in HR, People Ops, Payroll, or HR Systems at a technology company. The screen is likely to test specific examples from your HR domain, hands-on use of Workday HCM, and regular use of an enterprise search or workplace AI assistant. It will also probe whether you can make defensible grading decisions when sources conflict, citations are incomplete, or an answer exposes information the user should not be able to access.

Practical details

Pay band: $70–90/hr

The listing does not state whether the engagement is remote or fully asynchronous, nor does it provide typical weekly hours or a fixed schedule. Be prepared to give a realistic account of your current availability and any constraints created by your active HR role.

What they look for

5+ years of active HR practice with expertise in a specific HR domain
Current HR, People Ops, Payroll, or HR Systems role at a technology company
Hands-on end-user experience with Workday HCM
Regular hands-on use of an enterprise search or workplace AI assistant
Evaluation of source grounding, citations, permissions, and content freshness
Ability to distinguish retrieval failures from reasoning errors

Included with this listing

Interview prep — 10 questions

Matched to what this platform's screening actually measures. Answer each out loud in 60–90 seconds: claim → concrete example → implication.

What it tests: This verifies five or more years of active practice, current employment context, and whether the candidate has a concrete HR specialty rather than broad but shallow exposure.
A strong answer: Give a chronological summary with role titles, employer types, dates or durations, and current responsibilities. Name one specific domain, such as payroll, benefits, employee relations, HR systems, or People Ops, and describe decisions you personally make in it.
Where people lose it: Candidates lose points by describing general HR collaboration without establishing five years of direct practice, a current qualifying role, or a clearly bounded area of expertise.

Summary, eligibility guidance and screening preparation are prepared by Sidequest from the platform's posting. Check the source listing before applying.