This role supports an AI lab by turning customer service and e-commerce expertise into training data. Day-to-day work includes writing realistic customer conversations, designing difficult operations problems, producing reference solutions and advising research or engineering teams on gaps in model performance.
MercorListed Nov 9, 2026
Customer Service / E-commerce Specialist
$40–60/hr
rate as listed- Workload
- 20+ hrs/week
- Engagement
- Project-based
- Location
- US
- Field
- Generalist
Create and evaluate AI training tasks based on realistic customer service and e-commerce scenarios, including orders, returns, refunds, billing and account issues. The work calls for experienced support judgment, precise policy application and clear written feedback.
What they look for
- At least 3 years of professional experience in customer service, customer support, retail or e-commerce operations
- Hands-on experience with escalations, returns, refunds, exchanges and billing disputes
- Precise application of detailed customer support and commerce policies
- Working knowledge of Zendesk, Salesforce Service Cloud, Gorgias or Shopify
- Experience evaluating support quality and providing structured written feedback
- Demonstrable progression into senior support, Tier 2, team lead or quality assurance work
Included with this listing
Interview prep — 10 questions
Matched to what this platform's screening actually measures. Answer each out loud in 60–90 seconds: claim → concrete example → implication.
What it tests: The screener is checking whether your claimed experience shows verifiable growth from frontline case handling into escalations, quality review, leadership or another higher-complexity function.
A strong answer: Give employer names, dates or durations, support channels, approximate case scope and the decisions you owned at each level. Make the progression concrete by distinguishing frontline work from later escalation, coaching or quality responsibilities.
Where people lose it: Listing job titles without explaining how your authority, case complexity or review responsibilities changed leaves the required career progression unsubstantiated.
Summary, eligibility guidance and screening preparation are prepared by Sidequest from the platform's posting. Check the source listing before applying.
Similar roles
- Generalist Expert
$40–70/hr
- Expert Project Manager
$50–60/hr
- Computer Power Users & Automation Builders (Must own MacBook)
$50–60/hr